Casino Apps' Privacy Policy — Our Commitment to Protecting Your Data

1What Information We Collect

Casino Apps collects various types of information to deliver its services. This Privacy Policy clearly outlines what data is collected and why.

Personal Identification Information

• Full name and date of birth
• Email address and mobile number
• Residential Address and Country
• National ID or passport number (for KYC verification)
• Photo or selfie (for age and identity verification)

Financial Information

• Payment method details (bKash, Nagad, bank account number)
• Transaction History — Deposit & Withdrawal Records
• Wallet balance and bonus balance

Technical Information

• IP address and device type
• Browser and Operating System Information
• Login Time, Session Data and Activity Logs
• Information collected from cookies and tracking pixels

2How Information Is Collected

Casino Apps collects information through a variety of methods. The main ones are explained below:

Casino Apps never purchases or otherwise acquires your personal information from third parties without your consent.

3How Your Information Is Used

Data collected by Casino Apps is used only for specific, legitimate, and transparent purposes. We use your information for the following reasons:

• Service Delivery: Creating and managing accounts, processing transactions, and ensuring a smooth gaming experience.
• Identity Verification: Completing age verification and KYC processes as required by law.
• Security Assurance: Preventing fraud, money laundering, and unauthorized access.
• Customer Support: Resolving issues, handling complaints, and providing user support.
• Personalized Offers: Sending relevant bonuses and promotions based on your preferences and history.
• Responsible Gaming: Detecting unusual gaming patterns and providing appropriate support.
• Legal Compliance: Meeting the requirements of applicable laws and regulatory authorities.

4Data Sharing & Disclosure Policy

Casino Apps may share information with third parties only in limited circumstances and under strict conditions. Those circumstances are outlined below:

Service Provider Partners

Casino Apps works with trusted partners for payment processing, identity verification, and technical support. These partners may only use your data in accordance with Casino Apps' instructions.

Legal Obligations

Casino Apps may be required to disclose information to comply with court orders, government investigations, or other legal requirements. In such cases, we will make every effort to notify you in advance.

When Information Is Not Shared

• Your information is never shared with advertisers or marketing companies.
• No information is shared with competing companies.
• Your information is never used for any purpose beyond what you have explicitly consented to.

5Cookie Policy

Casino Apps uses cookies on its website and app. Cookies are small text files stored on your device that help improve your browsing experience.

You can disable cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of some Casino Apps features.

6Data Protection Methods

Casino Apps uses internationally recognized technologies and practices to keep your data secure. Our security measures are outlined below:

• 256-bit SSL Encryption: All data transfers are fully encrypted.
• Two-Factor Authentication (2FA): An additional layer of security at login.
• Firewall Protection: Measures in place to block unauthorized access.
• Regular Security Audits: Regular reviews conducted by third-party security experts.
• Limited Access Policy: Only authorized Casino Apps staff can access data on a need-to-know basis.
• Data Backup: Regular backups are maintained on secure servers.

7Data Retention Period

Casino Apps does not retain data longer than necessary. However, certain information is kept for defined periods due to legal obligations and business requirements:

• Account information — for the duration the account is active and a minimum of 5 years after closure.
• Financial transaction records — 7 years (legal obligation).
• Gaming logs — retained for 3 years.
• Customer support communications — retained for 2 years.
• Cookies & browsing data — retained for up to 2 years (varies by type).

Once the retention period expires, Casino Apps securely deletes or anonymizes your data.

8Your Data Rights

As a Casino Apps member, you have several important rights over your own data. Here's what you should know:

To exercise any of these rights, please contact the Casino Apps support team. We typically respond within 30 days.

9Protection of Minors' Data

Casino Apps is strictly for users aged 18 and above. We do not knowingly collect personal information from minors.

• Age is verified at registration and users under 18 are not permitted to create an account.
• Any data belonging to a minor found in our system will be deleted immediately.
• If a parent or guardian suspects their child is using Casino Apps, please contact us immediately.

10Privacy Policy Updates

Casino Apps may update this Privacy Policy from time to time. Depending on the nature and significance of any changes, we will notify you in the following ways:

• For significant changes — you will be notified at least 14 days in advance via email or in-app notification.
• For minor updates — the date at the top of this page will be revised accordingly.
• Continued use of Casino Apps after an updated policy takes effect will be considered acceptance of the new terms.

To view a previous version of the Privacy Policy, please contact our support team.